Field Service Engineer

Datum plaatsing:29-11-2021

What will you be doing?

  • Manage field service team to provide optimum customer services. Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.
  • Provide support and guidance to service staff to ensure timely and high quality of the field services.
  • Address customer enquiries, resolve issues and obtain customer feedbacks proactively.
  • Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
  • Supports the field service coordinators in resource identification and planning.
  • First Talking partner for Field service topics. Contributes to definition and execution of Field Service strategy in the region.
  • Ensures that all FSE´s have the appropriate safety knowledge and tools to work on site, and appropriate technical knowledge on Solaredge products (technical and process training) and appropriate equipment to go on site.
  • Supervise and coordinates the field Service communication (knowledge, issues,..) between and from FSE´s and coordinators.
  • Defines together with Q manager the appropriate training content for Service partners and FSE´s.
  • Organizes the recurrent Service partners trainings/certifications and ensures that all technicians are properly trained.
  • Talking partner of customers/Partners for questions related to field service activities.
  • Communicates on regular basis with other FSE Team Leaders in other countries.
  • Provide relevant KPI’s and drive process improvements to and with the field service team and to management.
  • Ensures early product issue feedback to the HQ once detected onsite.

We expecting from a field service engineer to:

  • Technical engineering background;
  • Technical management - minimum 2 years;
  • Technical coordinator - minimal 5 years;
  • PV industry- advantage;
  • Leadership experience;
  • Willingness for national and international travel;
  • Communication skills;
  • Flexibility;
  • Self-contained and self-organized working style;
  • Analytic skills;
  • Profound technical knowledge.

Wordt jij onze nieuwe collega, dan bieden wij jou naast een marktconform salaris en standaard een premievrij pensioen een aantal persoonlijk samen te stellen mogelijkheden zoals:

  • Korting op het privé leasen van een auto
  • Extra vakantie/ ADV dagen
  • Opleidingsmogelijkheden.

Daarnaast vinden wij naast hard werken een leuke werksfeer en ontspanning ook erg belangrijk, daarom organiseren wij elk jaar diverse uitjes. Kortom, bij ABC zit je goed!

You come to work at a top global leader, manufacturing smart energy solutions. The company's broad range of products encompasses intelligent inverter and storage systems & revolutionary EV charger; by doing that, they are changing the way electricity is being produced and consumed around the world.

Given the significant growth across the residential and commercial solar sectors, are they looking now to engage a full-time Field Service Engineer in a Netherlands office to assist the customers with servicing, troubleshooting and upgrading deployed equipment.

Are you that techie with a heart for technology?

Become an ABC Professional.

Geïnteresseerd in deze vacature?

Ons adres
ABC Professionals
Televisieweg 37
1322 AJ Almere
Kirsten Jonkers
Kirsten Jonkers


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